GENERAL RESPONSIBILITIES

To support the contract, ensuring that the client’s premises are protected in accordance with the Assignment instructions, whilst maintaining a quality service at all times.

Key Result Area 1: CUSTOMER CARE

·                     Be receptive to the client’s concerns and complaints and take a personal interest in

            resolving any issues that you become involved in.

·                     Work to the assignment instructions ensuring that all activity is accurately recorded on

          the correct documents, in line with both the client’s and the company’s quality procedures.

Key Result Area 2: MANAGERIAL / WORK PERFORMANCE

·    Comply with and report on all Health and Safety issues in accordance with company guidelines

·    Make the required check calls and booking on/off calls

·    Support organisation in any way deemed necessary as required by the Operations Supervisor / Manager

·    Report incidents and unusual occurrences

·    Support the supervisory team by carrying out duties as required

·    Respond to alarm activations as and when they happen

·         Carry out reception duties as and when required

Key Result Area 3: QUALITY

 Ensure that equipment issued to the contract is maintained and used in accordance  with the manufacturer’s requirements at all times and where supplied, protective cases are used on all relevant equipment.

 Be correctly dressed in full uniform, as required by the client and that any shortfall in issue is communicated to the appropriate line manager as outlined above.

Set and maintain the highest personal and professional standards as an employee of Securewatch UK and adopt a total quality approach to every aspect of your work, colleagues and clients